Warranty
The terms of this Tektron Warranty shall apply to all the products purchased within (Albania and Ballkan Region)
What is the Warranty Period?
Tektron offers a ninety (90) day, one (1) or two (2) limited warranty depending on the product. The warranty period is stated on the product in our website and in the released Warranty Certificate. The warranty period starts on the date of purchase of a brand new, unused product by the initial first end user. Tektron warrants that the products are free from defects in materials and workmanship, with its obligations under this warranty to repair or replacement at its own expense provided a claim is made within the warranty period applicable to the product.
What Tektron Will Do to Correct Problems?
Pursuant to this warranty, Tektron will, at its option, repair or replace products (a) with new or previously used products, parts, or components equivalent to new in performance and reliability, or (b) with re-manufactured products using new components or new and used or reconditioned components equivalent to new in performance and reliability, or (c) with a product equivalent to an original product that has been discontinued. Refund of the price paid is applicable only in cases provided in the applicable law and provided that the product is returned to the point of purchase or such other place as Tektron may direct with a copy of the sales receipt. Shipping and handling charges may apply except where prohibited by applicable law.
When a product or part is replaced, the replacement item becomes your property and the returned product or part becomes the property of Tektron. All products received by Tektron for replacement will become the property of Tektron.
For products sold with customized, user-replaceable batteries, in the event the battery fails during the Warranty Period, Tektron will replace the battery. For products sold with batteries that are not user-replaceable, in the event the battery fails during the Warranty Period, Tektron will replace the product.
What is the Period of Coverage?
In the unlikely event that your product has recurring failures or Tektron is unable to repair or replace the product, Tektron will provide you with a replacement product selected by Tektron that is the same or equivalent to your product in performance. This is your exclusive remedy for a defective product.
Post-replacement
Any replaced/repaired product will be warranted for the remainder of the original warranty period.
What Does This Warranty Not Cover?
1) products used in contact centres not intended for intensive use;
2) defects caused by (a) an act of God (such as a flood), accident, fire, misuse, neglect, unusual physical or electrical stress, or modification; (b) improper or unauthorized installation, wiring, repair, testing or (c) any other cause beyond normal usage;
3) instances in which someone other than Tektron (or its authorized service centres) tests, alters, repairs, modifies or services the products in any way;
4) products that have: (a) serial numbers or date tags that have been removed, altered or obliterated; (b) board serial numbers that do not match each other, or board serial numbers that do not match the housing; or (c) nonconforming or non-Tektron housings or parts;
5) consumable spares and accessories (unless they are found to be non-functional or broken upon purchase of product),
How to Obtain Warranty Support
Before submitting a warranty claim, we recommend that you contact us at support@jabra.al for technical assistance. Valid warranty claims are generally processed through the point of purchase. To determine the start of the warranty period we will ask you for a purchase receipt of the initial first end user or the manufacturing date code on the product.
Warranty claims that cannot be processed through the point of purchase and any other product related questions should be addressed directly to sales@tektron.al.
Besides the above high quality services Tektron also offers various other services. Please contact us sales@tektron.al for more information.